How did Mr. Klein handle the conversation with Lucy's parents incorrectly?

Mr. Klein's choice to reveal the name of the student involved in the conflict was a misstep in handling the conversation with Lucy's parents. In situations involving conflict, confidentiality is crucial to maintain trust and respect for all parties involved. By disclosing a peer's name, he not only infringed on the privacy of the other student but potentially put that student at risk for unwarranted repercussions. Discussing specific students in a negative context can also create a hostile environment and may discourage communication between parents and educators. Maintaining a focus on addressing issues without compromising the privacy of individuals promotes a more constructive dialogue aimed at finding solutions that benefit all students involved.