What rule of communication did Mrs. Franklin fail to practice in her interaction with Shea?

In the interaction between Mrs. Franklin and Shea, the key element that was overlooked involves the necessity of maintaining a conducive classroom environment by keeping personal stress out of the classroom. When educators allow their personal stress to permeate their communication with students, it can hinder their ability to connect effectively and create a supportive atmosphere. This can lead to miscommunications or a lack of empathy, which ultimately affects student engagement and trust.

In a learning environment, it's crucial for teachers to manage their emotions and stress levels to ensure that their interactions are positive, focused, and supportive. When a teacher displays stress, it can create a barrier to open communication, making it more challenging for students to feel comfortable participating and expressing themselves. Therefore, Mrs. Franklin’s failure to ensure that her personal stress did not affect her classroom communication directly impacts her effectiveness as an educator and her relationship with Shea.